Bridge Media AI Inc. – Privacy Policy
1. Introduction
Bridge Media AI Inc. ("Bridge Media AI," "Company," "we," or "us") develops and operates an AI-powered creative production platform that enables brands, agencies, and creators to generate, edit, and distribute dynamic advertising, sales, and marketing videos and related assets (the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard information about individuals ("you" or "your") when you interact with our websites located at www.bridgemedia.ai and any subdomains (collectively, the "Site"), our desktop or mobile software applications, our APIs, or any other Services that link to this Privacy Policy (together with the Site, the "Digital Properties").
This Privacy Policy covers personal information that we process in our capacity as a controller (e.g., when you create a Bridge Media AI account). When we process content that you upload, submit, or generate through the Services (e.g., media files, prompts, Outputs), we act primarily as a processor/service provider on your behalf. In that role we follow your instructions, our Terms of Service, and applicable data processing agreements.
If you do not agree with the practices described in this Privacy Policy, please do not access or use the Digital Properties.
2. Information We Collect
We collect information about you from three main sources: (A) information you provide directly, (B) information collected automatically, and (C) information obtained from third parties.
A. Information You Provide Directly
| Category | Examples |
|---|---|
| Account & Contact Data | Name, company, job title, postal address, email address, phone number, profile picture, authentication credentials, and preferences. |
| Billing & Transaction Data | Payment card token, billing address, purchase history, plan selection, Stripe transaction IDs, invoices, tax status. |
| Content & Inputs | Text prompts, scripts, images, audio, video, documents, metadata, tags, annotations, feedback, survey responses, trouble tickets, and any personal data contained in such content. |
| Marketing Responses | RSVPs to events, contest entries, referral codes, social media handles, and communication preferences. |
B. Information Collected Automatically
When you use the Digital Properties, we and our service providers automatically collect certain data using cookies, pixels, SDKs, and server logs. This includes:
- Device Identifiers: e.g., IP address, user-agent string, device IDs, cookie IDs, advertising IDs, session IDs.
- Usage Data: e.g., pages viewed, time stamps, referring URLs, clickstreams, feature usage, errors, upload/download statistics, crash reports, frequency and duration of visits, in-app events, and generated Outputs metadata.
- Location Data: Coarse geographic location derived from your IP address. We do not collect precise GPS data unless you explicitly grant permission.
C. Information from Third Parties
We may receive personal information from:
- Integration Partners: e.g., single sign-on providers, social media platforms, cloud storage services, or project management tools that you connect to the Services.
- Payment Processors: Stripe provides us with limited details about successful or failed transactions (e.g., last four digits of card, card type, expiration, issuing country).
- Marketing & Analytics Providers: Demographic insights, ad campaign performance, and lead generation data.
- Public Sources: Business registers, professional profiles, or social media content that is publicly available.
3. How We Use Information
We use personal information for the following purposes:
- Provide, Maintain, and Improve the Services – including account creation, authentication, processing payments, generating Outputs, delivering customer support, and customizing your experience.
- Develop New Features & Enhance AI Models – we analyze Inputs and Outputs (in accordance with our Terms of Service) to debug, benchmark, and train algorithms, benefiting the community while respecting your ownership.
- Communicate with You – operational emails (e.g., password resets, billing notices), marketing messages (where permitted), surveys, and event invitations.
- Personalize Advertising & Measure Effectiveness – display interest-based ads on third-party platforms, retarget previous visitors, and assess campaign ROI.
- Ensure Security & Prevent Abuse – detect fraud, spam, or malicious activity; enforce acceptable-use rules; investigate and mitigate threats.
- Comply with Law & Enforce Agreements – respond to legal requests, resolve disputes, protect rights, property, or safety of Bridge Media AI, users, or the public.
- Carry Out Corporate Transactions – evaluate or execute mergers, acquisitions, financing, divestitures, or asset sales.
We combine information collected across different contexts for the above purposes. Where required by law, we rely on appropriate legal bases, such as contract performance, legitimate interests, consent, or compliance with legal obligations.
4. Cookies & Similar Technologies
We use the following types of cookies:
| Type | Purpose |
|---|---|
| Essential | Enable core site functions like authentication and account security. |
| Functional | Remember choices, language settings, and interface customizations. |
| Analytical | Measure traffic, diagnose issues, and understand user behavior (e.g., Google Analytics). |
| Advertising | Deliver ads relevant to your interests and track the effectiveness of campaigns (e.g., Google Ads, LinkedIn Ads). |
Cookie Controls. You can manage cookies via your browser settings, device settings, and opt‑out tools (see Section 11). Disabling cookies may limit certain features.
5. How We Share Information
We disclose personal information to:
- Service Providers & Contractors – hosting (e.g., Google Cloud), payment processing (Stripe), customer support, email delivery (SendGrid), analytics, security, and consulting vendors bound by confidentiality and data processing terms.
- Affiliates – entities under common ownership or control, for purposes consistent with this Privacy Policy.
- Advertising Partners – we share hashed identifiers and usage data to facilitate interest-based advertising in accordance with your choices.
- Professional Advisors – lawyers, auditors, bankers, insurers, and accountants working on our behalf.
- Authorities & Legal Recipients – government entities or third parties as required by law, court order, or to protect rights and safety.
- Business Transferees – successor entities in the event of a merger, acquisition, bankruptcy, or asset sale.
We do not rent, sell, or otherwise monetize personal information for money. We may disclose aggregated or de‑identified information that cannot reasonably be used to identify you.
6. Your Choices & Controls
- Marketing Opt-Out: You may unsubscribe from promotional emails by following the instructions in those messages or by adjusting preferences in your account dashboard. Transactional emails will still be sent.
- Cookie Preferences: Use the cookie banner (where available) or browser settings to block or delete cookies. Opt-out of analytics via the browser addon: https://tools.google.com/dlpage/gaoptout.
- Interest-Based Advertising: Opt-out via the Digital Advertising Alliance (DAA) tools : https://optout.aboutads.info or Network Advertising Initiative (NAI) tools: https://optout.networkadvertising.org). Mobile users can reset ad identifiers in device settings.
- Do Not Track: Our Sites do not respond to DNT signals. You may use browser extensions (e.g., Privacy Badger) to limit tracking.
- Account Controls: Access, update, or delete certain profile and content data in your account settings.
7. Data Subject Rights (EEA, UK, Swiss & Certain Other Jurisdictions)
Depending on your jurisdiction, you may have the right to:
- Access – obtain a copy of personal data we hold about you
- Rectify – correct inaccurate or incomplete personal data.
- Erase – request deletion of personal data in certain circumstances.
- Restrict Processing – limit how we process your personal data.
- Data Portability – receive personal data in a structured, machine-readable format.
- Object – object to processing based on legitimate interests or direct marketing.
- Withdraw Consent – revoke consent at any time where processing is based on consent.
To exercise these rights, email support@bridgemedia.ai with "Privacy Request" in the subject line. We may verify your identity before fulfilling the request and may deny requests as permitted by law. Residents of California may designate an authorized agent.
8. International Data Transfers
We operate globally and may transfer personal information to the United States and other countries where we or our providers have operations. These locations may have data protection laws that are different from those in your jurisdiction. We use approved transfer mechanisms (such as EU Standard Contractual Clauses) and additional safeguards to protect your information.
9. Data Security
We employ industry-standard administrative, technical, and physical safeguards, including:
- Transport Layer Security (TLS) for data in transit.
- Encryption at rest for stored content.
- Role-based access controls and multi-factor authentication.
- Regular security assessments, vulnerability scanning, and penetration testing.
- 24/7 infrastructure monitoring and logging.
No system is perfectly secure; we cannot guarantee absolute security.
10. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Criteria include the length of your contract, legal obligations, dispute resolution, audit requirements, and product improvement cycles.
11. Children's Privacy
The Services are not directed to children under 13 (or other age as defined by local law). We do not knowingly collect personal information from children. If you believe we have, please contact us so we can delete it.
12. Third-Party Sites & Services
Our Digital Properties may include links to third-party sites, plugins, or integrations that we do not control. This Privacy Policy does not apply to those third-party services, and we are not responsible for their practices.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will provide notice (e.g., by email, in-product message, or prominent notice on the Site) and update the "Last Updated" date. Your continued use of the Services after the effective date constitutes acceptance of the updated policy.
14. Contact Us
If you have questions or complaints about this Privacy Policy or our privacy practices, please contact us:
- Email: support@bridgemedia.ai
- Mail: Privacy Team, Bridge Media AI Inc., 134 Corporate Blvd., Suite 100, Wilmington, DE 19801, USA
You also have the right to lodge a complaint with a supervisory authority in your jurisdiction (e.g., the EU Data Protection Authority or UK ICO).
Copyright © 2025 BridgeMedia AI, Inc. All Rights Reserved.